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When QuickBooks Can’t Find Company File, Do This!

by watsonerica936
QuickBooks Can’t Find Company File

If you have recently changed your company file location, your application may experience an error with a message stating that QuickBooks can’t find company file. This error can occur when QuickBooks is unable to make a connection with the company file, and thus, is unable to access it. The ‘error code: company file not found’ can occur due to a few possible reasons which we are going to discuss in this article. We are going to provide you with the solutions for this company file missing error to resolve it reliably.

If you are unable to resolve the error on your own, you can call us at 1-855-856-0042 and get assistance from our team of experts.

What Causes the QuickBooks Company File is Missing Error?

If your QuickBooks company file is missing, the following factors might be responsible –

  1. You have recently moved the company file to a different location and the company file path has changed.
  2. The company file is missing or is accidentally deleted from the local storage of your PC.
  3. You are operating QuickBooks in multi-user mode, and there are network connectivity issues.
  4. You are not accessing the QB company file correctly or using the wrong extension.

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Eliminate the QuickBooks Unable to Locate the Company File Error

If you are facing the QuickBooks can’t find company file issue, you can follow these steps to resolve it –

Step 1 – Ping your Server to Verify Network Connectivity in Multi-User Mode

Firstly, you need to check the network status on your server computer and workstations to resolve the company file missing error.

  1. Access the Runwindow and type CMD in the search box to run the command.
  2. Hit OK and type ipconfig/allto find and note down the server names.
  3. Type Pingalong with your server name and hit Enter to ping your server.
  4. If you experience any packet loss, there are issues with your network that can be fixed by running the QuickBooks File Doctor
  5. For this, go to the QuickBooks Tool Hub and run the tool utility from the Company File Issues

Step 2 – Choose the Correct Option and File Extension to Open the Company File

Every file has a specific extension, and you need to make sure you are using the right file extension.

  1. Go to the QuickBooks Filemenu and select Open or Restore Company to restore the file.
  2. Browse for the QuickBooks file with the following extensions and click Nextto access it.
  • To open a backup file, .QBB
  • To open the company file, .QBW
  • To open the accountants’ copy transfer file, .QBX

Now, rerun QuickBooks and see if you are able to access your company file to check the status of the error.


The QuickBooks can’t find company file error can be rectified with the help of the steps provided above. If the issue persists, you can reach out to us at 1-855-856-0042 and get assistance from our technical support team.

You may also read this blog: QuickBooks Desktop Needs to Update Your Company File

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