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Eliminate the QuickBooks Not Responding Issue Reliably

by watsonerica936
QuickBooks Not Responding

Are you getting the QuickBooks has stopped working or QuickBooks not responding error? The QuickBooks program is prone to errors and issues, and the not responding issue is the most common one. This problem occurs due to many reasons, like a damaged Windows OS. The error prevents the user from accessing QuickBooks and causes QuickBooks to freeze or close. If you are encountering the QuickBooks unresponsive error, follow the solutions provided in this article to resolve it.

If you are unable to resolve the error on your own, you can reach out to us at 1-855-856-0042 and get assistance from our technical team.

Reasons Why your QuickBooks is Not Opening

The QuickBooks Desktop is unresponsive issue can occur due to the following factors –

  1. A damaged Windows OS is the most common reason behind the issue.
  2. Your system’s hard drive is corrupted, or there are damaged and bad sectors.
  3. Your QuickBooks installation process is faulty, or the installation files are damaged.
  4. The QBWUSER.INI file, which stores vital information, is either missing or damaged.
  5. Your company file name is longer than allowed, or it contains special characters.

Recommended to read: QuickBooks Error 1310

Addressing the QuickBooks has Stopped Working Issue Effectively

To address the QuickBooks won’t open issue, follow the solutions given below –

Solution 1 – Run a QB Diagnosis with the QuickBooks Install Diagnostic Utility

Firstly, you need to download and install the QuickBooksToolHub.exe file to run the tool utility.

  1. Open the QuickBooks Tool Hub and go to the Installation Issuestab to run the QuickBooks Install Diagnostic Tool.
  2. Let the tool run a quick diagnosis to identify and fix the QB installation errors and eliminate the QuickBooks not responding issue.

Solution 2 – Repair the Hard Disk Issues from Windows File Manager

You need to fix the bad sectors of your system’s hard drive to address the QuickBooks crashes on startup issue.

  1. Press Windows + Eto open the Windows File Manager and right-click the C drive to go to Properties.
  2. From the Toolsmenu, select Check Now and checkmark the Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  3. Hit Startand let the Windows scan complete to access your QuickBooks Desktop again.

Solution 3 – Mend the QBWUSER.INI File Damage by Modifying the File Name

The QBWUSER.INI file needs to be working correctly in order to access QuickBooks seamlessly.

  1. Go to the QuickBooks file folder from the Windows File Managerand find the file with the .INI
  2. Right-click on the file name and select Renameto add .OLD at the end of the file name as a suffix.
  3. Hit Enterto save the new name and rerun QuickBooks to see if the unresponsive issue is rectified.


The QuickBooks not responding error can be easily tackled by following the steps provided in this article. If the error persists, you can reach out to us at 1-855-856-0042 and get assistance from our team of experts.

Must read: Robust strategies to settle QuickBooks Error 179


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